Delivery
We currently deliver throughout Greater London, offering both same-day (for orders placed before 1:00pm) or named-day delivery. For both, you may select from three dedicated delivery windows, designed to offer ease and certainty.
We hand-deliver every gift to ensure it arrives in perfect condition. Please choose a date and time when the recipient will be at home.
To keep your gift a surprise, we can send delivery updates to you instead of the recipient. If sent to them, they’ll receive:
A confirmation with a link to reschedule (at no charge if requested at least 2 hours before delivery)
A message when we’re on our way, plus a call 15 minutes before arrival
Our agents can’t leave gifts unattended, so a redelivery fee may apply if no one is available.
Returns & Refunds
If something is damaged, faulty or not as described, please call us or email founders@theluxebureau.com as soon as possible after your order is received. We’ll look into it right away and do everything we can to make it right.
